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Professional Services

Helpdesk Service

We can provide additional Helpdesk services to clients who use our Cloud Applications & Professional Services when they require a higher level of support. To best address the types of questions most likely to arise in your particular situation.

FEATURES

Cloud Applications Support

Our Helpdesk staff can support all of our Cloud Applications, with offerings to supplement the standard training and user manuals. Helpdesk staff can walk your employees through complex processes, step-by-step, to ensure that they're utilizing our applications to their fullest potential.

AttendancePro
time & attendance management
JinjiPro & ShinseiPro
HR information management and online change requests

Our Helpdesk offers one-stop email and telephone-based assistance for our Cloud Computing software services.

  • Support hours: 10:00-17:00 (Japan time)
  • Monthly reporting on service level metrics

HR Know-how

Our Helpdesk personnel are well-versed in payroll and Social Insurance and can help you with questions about all our related services.

  • Escalation of problems to CVi consultants, as required

BENEFITS

Reduce Internal Support Inquiries

Although we provides training and user manuals for our Cloud Applications as part of the standard service, at the initial stage our Helpdesk service can assist with more complex questions, reducing demands on your internal support staff.

Problem-solving Skills

With the experience that comes from handling inquiries from multiple clients across our entire product line, our Helpdesk staff can quickly identify resolutions to your issues.

Bilingual Support On-Demand

Our Helpdesk Service is available in both English and Japanese.

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