Helpdesk Services
Maximize the effectiveness of CVi services with helpdesk for employees.
CVi's Helpdesk Services
To fully support the use CVi's Cloud Solutions and Professional Services and maximize effective use of these services, we provide Helpdesk Services for employees. Our Helpdesk Services can be customize to meet your needs.
Features
Cloud Application Support
Our Helpdesk staff can support all of our Cloud Solutions, and help to supplement standard training and user manuals. Helpdesk staff can walk your employees through complex processes, step-by-step, to ensure that they're utilizing our applications to their fullest potential.
Support for employees
Our Helpdesk offers one-stop email and telephone-based assistance for our Cloud Solutions.
- Support hours: 10:00-17:00 (Japan time)
- Monthly reporting on service level metrics
HR Know-how
Our Helpdesk personnel are well-versed in payroll and Social Insurance and can help you with questions about all our related services.
- Escalation of problems to CVi consultants, as required
Advantages
Reduce Internal Support Inquiries
Although we provide training and user manuals for our Cloud Solutions as part of the Standard Service, at the initial stage our Helpdesk Service can assist with more complex questions, reducing demands on your internal support staff.
Problem-solving Skills
With the experience that comes from handling inquiries from multiple clients across our entire product line, our Helpdesk staff can quickly identify resolutions to your issues.
Bilingual Support On-Demand
Our Helpdesk Service is available in both English and Japanese.
For those Clients who wish to introduce a dedicated service
CVi's Standard Products and Services are provisioned for in a shared environment under strict information security policies, procedures and guidelines, including standards for the protection of personal information. This has allowed us to achieve a high level of service at reasonable rates that has satisfied Clients. In the shared environment, Client data is logically separated.
Notwithstanding, irrespective of how high a quality or comprehensive our standard range of services might be, these might still not 100% meet the requirements of a specific client. Hence, we offer a "Segregated Program" under which any of our standard services can be customized. If you are interested in a personalized service for any of the categories below, please contact us or your respective Sales Representative.
- Build a server and network operations in a Client-dedicated environment.
- Conduct a Client-initiated audit based on your security and BCP requirements.
- Use a Client-specific Agreement template instead of CVi's standard Agreement template.
- Other Client-specific services not covered under the Shared Service.
